Our Commitment
Your privacy matters deeply to us. We collect only what's necessary, never sell your data to third parties, and protect your information with industry-standard security measures.
INFORMATION WE COLLECT
Information you provide directly
- Name, email address, phone number when you place an order
- Delivery address for order fulfillment
- Payment information (processed securely by Razorpay — we never store card details)
- Email address if you subscribe to our newsletter
- Any communications you send us (support emails, WhatsApp messages)
Information collected automatically
- Browser type, operating system, and device information
- IP address and approximate location
- Pages visited and time spent on our website
- Referral source (how you found us)
HOW WE USE YOUR INFORMATION
- To process and fulfill your orders
- To send order confirmations, shipping updates, and invoices
- To respond to your queries and provide customer support
- To send you promotional emails (only if you have opted in)
- To improve our website and product offerings
- To comply with legal obligations
SHARING OF INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Courier partners — your name, phone, and delivery address for order delivery
- Razorpay — payment processing (governed by Razorpay's own privacy policy)
- Supabase — our secure database provider for storing order records
- Legal authorities — only when required by law or court order
DATA SECURITY
- All data is transmitted over HTTPS with 256-bit SSL encryption
- Payment information is handled exclusively by Razorpay (PCI-DSS compliant)
- We never store your credit/debit card numbers
- Our database is secured and access-controlled
COOKIES
Our website uses minimal cookies to maintain your cart session and improve your browsing experience. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features (like the cart) may not function properly.
YOUR RIGHTS
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at support@prottiva.com.
CHILDREN'S PRIVACY
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.